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ow66 collects only what it needs to keep your account running and your wallet activity accurate — nothing more. This policy tells you exactly what we collect, why we collect it, and what you can do about it; access to these services depends on your local law and eligible regions.
When you open an account with us, we collect the details you enter during registration — name, contact information and the credentials you choose. When you make a deposit or withdrawal through Nagad, Rocket or Bank Transfer, we record the transaction reference, amount and method so your wallet history stays accurate and disputes can be resolved fairly. We also collect device and browser data — screen size, session tokens, connection type — to keep your account accessible whether you are on a phone browser or switching to desktop. This is not surveillance; it is account continuity. Cookies and similar tools help us remember your session so you do not have to log in from scratch every time you return. We do not sell your personal data to advertisers or unaffiliated third parties. Where we share data with payment processors — such as the services behind Nagad, Rocket or Bank Transfer — it is limited to what those processors need to complete your transaction. Retention periods follow applicable standards: active account data is held while your account is open; closed-account records are kept only as long as our legal and operational obligations require. If you have questions about a specific data point we hold, our support route is the right starting place.
Transaction references tied to Nagad deposits and withdrawals are stored against your account wallet history for accuracy and dispute resolution.
Rocket payment records are held to match your wallet log; we share only the minimum data the payment processor requires to confirm a transfer.
Bank Transfer details are retained for as long as our financial obligations require, then deleted in line with standard account closure procedures.
Not every service you reach through ow66 falls under this policy. Understanding the boundary helps you know where to direct a privacy question and which organisation is responsible for a given record.
Login credentials, session data and account settings are fully covered by this policy. We control these records and are your point of contact for corrections or access requests.
Deposits and withdrawals through Nagad, Rocket or Bank Transfer appear in your wallet history and are covered here. The payment processor holds its own records under its own terms.
Pages, games and lobby content served directly by ow66 fall within scope. Game studios such as PG Soft, Spadegaming, CQ9 and Bigtime Gaming run their own servers and may have separate data practices for game-engine telemetry.
Links to external sites, third-party analytics tools and independent payment gateways operate outside this policy. We are not responsible for how those services handle your data once you leave our environment.
You have practical options available to you, and we aim to make them reachable without unnecessary friction. You can review the personal details stored against your account by opening the account settings page — the fields shown there reflect what we currently hold. If something is wrong — a misspelled name, an outdated contact number — you can correct it directly in the editable fields or raise a request through our support route if the field is locked. You can ask us what data we hold beyond what is visible in settings; send that request through the published support channel and we will respond with what the account record contains. If you decide to close your account, you can request deletion of personal data that is no longer needed for our legal or financial obligations. We cannot delete transaction records we are required to keep, but we can tell you which records those are and for how long they are retained. Availability of these rights may depend on your local law and the eligible region your account was registered under.
Open account settings to see the personal details we hold. Fields shown there are the active record; contact support for anything not visible in the panel.
Edit unlocked fields directly in settings. For locked fields — such as registered email — submit a correction request through our support route with the accurate detail.
Send a written data enquiry through the published support channel. We will respond with the scope of the record we hold and the basis for holding it.
Close your account and request deletion of non-essential personal data. We will confirm which records must be retained for legal or financial reasons and the expected retention period.
If you have a privacy question that the sections above do not answer, the routes below connect you to the right team. Use the channel that suits your situation — live chat for quick account questions, email for written data requests that need a record of correspondence.
Open the chat widget from any page while logged in. Use this for account-level questions about what data is visible in your profile or wallet history.
Send a written request to our published support email address. Email is the right route for formal data access, correction or deletion requests where you need a written response.
The settings page is the self-service starting point. Review or update your contact details, check active sessions and find the account closure option without contacting support.
We apply standard security measures to the personal data we store — access controls, encrypted connections for login and payment flows, and session management that expires inactive tokens automatically. These are not marketing claims; they are the floor-level practices any account-based platform should operate.
We use session cookies to keep you logged in across pages and to remember device preferences. You can clear cookies from your browser at any time; this will end your current session and may require you to log in again.
Active account data is held while your account is open. After closure, we retain only the records our legal and financial obligations require. The rest is deleted on a rolling schedule.
Internal access to account data is limited to the teams that need it to operate the platform — account support, payment reconciliation and security review. We do not give general staff unrestricted access to personal records.
When this policy changes in a material way, we post the updated version here and note the revision date at the top of this page. Continued use of your account after a change is posted means you have seen the updated terms.
Below are the questions we hear most often about how this policy works in practice. If your question is not here, the support routes in the section above are the right next step.
We collect what you enter at registration — name and contact details — plus the transaction records generated when you use Nagad, Rocket or Bank Transfer. We also log session and device data to keep your account accessible across devices. We do not collect data beyond what account operations require.
Start with the account settings page, which shows your active profile fields and recent wallet activity. For a fuller picture of the records we hold, send a written request through the published support email and we will respond with the scope of your account record.
We share only the minimum transaction data that Nagad, Rocket or Bank Transfer processors need to confirm and complete your payment. Those processors handle that data under their own terms. We do not share your account profile or browsing data with payment providers.
Personal data that is no longer needed is deleted after account closure. Transaction records and certain account details are kept for as long as our legal and financial obligations require. We can tell you the specific retention category for any record if you send a written enquiry.
Open account settings and edit any unlocked field directly. If the field you need to change is locked — such as a registered email address — submit a correction request through live chat or email support with the correct detail and we will update it after verifying your identity.
The game-engine data those studios handle within their own systems is governed by their own data practices, not this policy. Your ow66 account data — session records, wallet history, profile — is fully covered here regardless of which studio's titles you open in the lobby.